RETENTION AND PROTECTION OF DATA POLICY

 

COACHING POLICY

This Privacy Notice explains why Wellness Professionals at Work collects information about its coaching clients and how that information is used.

Coaches will record notes about the coaching experience during the coaching session. We collect this information to help provide clients with the best experience both during their consultation and for any future visits.

Wellness Professionals at Work collects and records details about clients, including:

  • Address, email and telephone contact details.
  • Contact and details of sessions with clients as well as details about previous coaching experiences.
  • Banking details for financial transactions.

Wellness Professionals at Work is committed to maintaining client confidentiality. All information collected will be used by current GDPR legislation. We will only pass on information to others if they are also involved in a client’s coaching journey. We will not disclose personal information to a third party without a client’s permission unless there are exceptional circumstances which are in a client’s best interests or an emergency. Should we feel the need to refer a client to another service or use the data outside of this Privacy Notice, we will gain explicit consent first.

All clients have a right under the 2018 European Data Protection Regulation to request access to view or obtain copies of the information Wellness Professionals at Work holds about them. Clients also have the right to amend the information held if they feel it is inaccurate. To do this, please contact Laurel Alexander, info@laurelalexander.co.uk.

Consent

Wellness Coaching values transparency and will only collect data that is for the explicit use of the coaching experience, following consent from the client.

Coaching clients are asked to sign a paper consent form at the beginning of the coaching relationship. This form provides the client an opportunity to give their written consent detailing:

  • Preferences to be contacted by phone or email regarding changes in their appointment, or sharing of requested information.
  • Permission for client’s record of consent and session notes to be kept in a locked filing cabinet.

Access to data

Data collected will be kept up to date and will be accessible to clients should they wish to see a copy of the data held.  Clients may request changes to the data held if they feel it is inaccurate.

Retention of data

Data will not be kept for longer than is necessary to necessitate the coaching experience.  Should a client request the removal of data, it will be deleted.

Paper data is held in a locked filing cabinet.  Paper data no longer required is shredded.

Marketing

Wellness Professionals at Work send out their marketing newsletter via the third party, Mailchimp whose data protection policy complies with GDPR.

There is the option on this website to opt into the newsletter (which you can opt out of at any time).

Emails

Wellness Professionals at Work uses Google for email which is a fully encrypted email service.

Website

  • Any personal data collected via Wellness Professionals at Work website contact form is sent via email to Laurel Alexander and not stored anywhere on the website. Once received the data is managed according to Wellness Professionals at Work GDPR compliance policy.
  • The Wellness Professionals at Work website has SSL Certification.
  • Any personal details provided via our website may be identifiable using cookies.

 

STUDENT POLICY

This Privacy Notice explains why Wellness Professionals at Work collects information about its students and how that information is used.

We collect this information to help us provide students with the best experience both during their study with us and for any future visits.   A student has the right to object to data being held.

Wellness Professionals at Work collects and records details about students, including:

  • Address, telephone, work and study experience and contact details.
  • Payment preferences plus banking details for financial transactions.
  • Modules and courses completed.

Wellness Professionals at Work is committed to maintaining student confidentiality. All information collected will be used by current GDPR legislation. We will only pass on information to others if they are also involved in a student’s study journey. We will not disclose personal information to a third party without a student’s permission unless there are exceptional circumstances which are in a student’s best interests or an emergency.  Should we feel the need to refer a student to another service or use the data outside of this Privacy Notice, we will gain explicit consent first.

All students have a right under the 2018 European Data Protection Regulation to request access to view or obtain copies of the information Wellness Professionals at Work holds about them. Students also have the right to amend the information held if they feel it is inaccurate. To do this, please contact Laurel Alexander, info@laurelalexander.co.uk.

Consent

Wellness Coaching values transparency and will only collect data that is for the explicit use of the learning experience, following consent from the student.

Students are asked to complete an enrolment form at the beginning of their study which requires:

  • Personal details including address, contact, work history, qualification history and how you heard of Wellness Professionals at Work.
  • Consent that the enrolment form in paper form may be kept in a locked filing cabinet, that the student’s name and email may be kept electronically in DropBox (whose data protection policy complies with GDPR) and that the student is happy to receive the occasional email newsletter from Wellness Professionals at Work.

Students are asked to sign a Learning Agreement at the beginning of their study.

Access to data

Data collected will be kept up to date.  Data will be accessible to students should they wish to see a copy of the data held.  Students may request changes to the data held if they feel it is inaccurate.

Retention of data

Data will not be kept for longer than is necessary to necessitate the learning experience.  Should a student request the removal of data, it will be deleted.

Paper data is held in a locked filing cabinet.  Paper data no longer required is shredded.

Electronic data is held in DropBox whose data protection policy complies with GDPR. Electronic data no longer required is deleted.

Marketing

Wellness Professionals at Work send out their marketing newsletter via the third party, Mailchimp whose data protection policy complies with GDPR.

There is the option on this website to opt into the newsletter (which you can opt out of at any time).  Students are also asked their consent for occasional email newsletters to be sent on the enrolment form.

Emails

Wellness Professionals at Work uses Google for email which is a fully encrypted email service.

Website

  • Any personal data collected via the Wellness Professionals at Work website contact form is sent via email to Laurel Alexander and not stored anywhere on the website. Once received the data is managed according to Wellness Professionals at Work GDPR compliance policy.
  • The Wellness Professionals at Work website has SSL Certification.

 

LINKS

The Seller is not responsible for and accepts no liability for the content or practices of any websites that may be linked to or through this site or embedded in any of the training materials. Such links are maintained “as is” for information purposes only and Seller does not, therefore, necessarily approve of or endorse the content of those sites.