“I have gained improved academic confidence as a result of this course as well as increased self-esteem and lots of tools and techniques to use in my healthcare practice.” S.E.

Resilience is your ability to adapt and bounce back when things don’t go as planned.

As a resilience coach, you form partnerships with clients to optimize health and well-being through developing and sustaining positive mindsets.  You help your clients enhance their self-motivation and self-regulation and assist to lever strengths, navigate the journey of change, and build psychological resources.

Laurel Alexander, your tutor for this course is the author of the Resilience Coaching Toolkit (certified by the CPD Certification Service and published by Pavilion Publishing and Media).  This resource is provided as part of the course.


This course is suitable for public and private sector health and wellbeing professionals and anyone whose work employs helping skills or who wants to go into resilience coaching.

How you could use this qualification

You could use this learning with a PAYE job or enhance your skills for a new position.  You might start-up your own business or improve an existing business.  Giving this world of portfolio working, you could have a part-time position as an employee and be self-employed at the same time.

You could use what you learn on this course to: integrate into counselling, weave into a complementary therapy practice, enhance nursing skills, develop a business or leadership coaching practice, move into corporate resilience and wellbeing, improve a long-term-condition management service, develop resilience programmes for health and wellbeing charities, offer resilience coaching to NHS services, work with parents/families, develop a coaching service for young people, to enhance performance coaching, offer services to health clubs and spas or work with community organisations to improve the health and wellbeing of the community.


You can take up to two years to complete this course which is delivered through blended learning (a mixture of supported distance learning and supervised skills development).

  • Supervised skills development options: Choose how you want your supervised skills development:

    – face-to-face group workshops held monthly in Brighton, Sussex, UK or

    – online video calls

  • Accreditation and credibility:

    – Accreditation from the National Council of Psychotherapists (NCP).

    – CPD recognition from the Complementary Medical Association (CMA) and the NCP.

    – Approved by UK Health Coaches Association (UKHCA).

    – There is the opportunity to apply for full membership of the NCP, UKHCA and CMA upon qualification depending on criteria fulfilment.

  • Community:   Access to Wellness Professionals at Work Learning Hub on Facebook. You can also work with a study-buddy.
  • Materials and resources provided: Course textbooks, learning materials plus the Resilience Coaching Toolkit.
  • Tutor support: Quick turnaround for queries and marking (one week) with support by email, phone and online.  You are constantly encouraged with quality feedback and challenge.
  • Marketing consultation: Included in the course fee is a 30-minute marketing consultation with Karan Hopper of Kameleon Marketing.
  • Business start-up coaching:  Included in the course fee is two hours of business start-up coaching.

The course has undergone rigorous scrutiny to ensure it meets the criteria of each accrediting body and is equivalent to a level 4.

Complementary Medical Association (CMA)

Wellness Professionals at Work is a recognized and authorized course provider of the Complementary Medical Association (CMA).   This course carries CPD points (one point for every hour of study or skills development). Following successful completion of the course, you are eligible for full membership.

National Council of Psychotherapists (NCP)

Wellness Professionals at Work is a training provider member of the NCP as well as being an accredited CPD centre.  The Diploma in Resilience Coaching will provide you with a professional qualification and is accredited by the National Council of Psychotherapists (NCP). The NCP is one of the longest established and prestigious societies of its type in the UK and enjoys an international reputation.  Student membership is included in your fee when you are accepted onto the Diploma and following successful completion of the course, you are eligible for full NCP membership.

Association for Coaching (AC)


Wellness Professionals at Work is an organizational and training provider member of the AC and is committed to the ethical development of coaching as a profession. Our coaching-related training is in line with the Association’s Code of Ethics and Good Practice. Upon successful completion of this course and subject to fulfilling AC criteria for membership graduates can apply for membership of the AC. 

Membership – ISMA

Upon successful completion of the Diploma in Resilience Coaching, graduates can make application to become Associates of the International Stress Management Association (ISMA UK) subject to ISMA UKs usual terms and conditions of membership.

UK Health Coaches Association (UKHCA)

UKHCA  is a non-profit organization dedicated to supporting the professional development and advancement of health coaches practising in the UK.  Wellness Professionals at Work is an approved health coach training school with UKHCA.  The Diploma in Resilience Coaching Skills has been assessed by UKHCA as a full health coach training course and graduates will be accepted for UKHCA membership, subject to membership criteria being fulfilled.


Stage One:  Pre-Course Reading

Prior to your skills development, you will need to read the provided textbook (s).

Stage Two:  Supervised Skills Development and Supported Distance Learning

The supervised skills development and supported distance learning run concurrently.

Supervised skills development

You need to complete 40 hours of supervised skills development before you take on case studies.

There are two different ways you could have your skills development:

1         Saturday (Brighton) supervised skills development workshops

You need to attend eight Saturday workshops before taking on case studies. You can start your workshops at any time of the year and they need not be consecutive attendance. These run from 10 am – 4 pm on the following dates:


13 April – 11 May – 8 June – 13 July – 14 September – 12 October – 9 November – 14 December


18 January – 8 February – 21 March – 18 April – 16 May – 20 June – 18 July – 19 September – 10 October – 14 November – 5 December

2         Saturday (online) supervised skills development workshops

These skills development workshops run two Saturdays each month via Zoom.  During these online workshops, you will be working with fellow students in a small group.  You will be trained to deliver remote coaching to a fellow student and be coached yourself.  These online workshops run on the following dates:


15 and 29 June – 6 and 20 July – 7 and 21 September – 5 and 19 October – 2 and 6 November – 7 December  EXTRA ONLINE WORKSHOPS FOR 2019:  28 September – 26 October – 30 November


11 and 25 January – 1 and 15 February – 7 and 28 March – 4 and 25 April – 9 and 30 May – 13 and 27 June – 11 and 25 July – 12 and 26 September – 3 and 31 October – 7 and 21 November – 12 December

Other features of the online workshops:

  • The day will run from 9am until 5pm.
  • Each coaching session will be 30 minutes.
  • There will be regular comfort breaks.
  • There will be a minimum of two students (with a shorter day) to a maximum of six students.
  • You can attend Brighton workshops IF there are places available.

Each hour you’re attending the online workshop counts towards your supervised skills development time.  You can start your online workshops at any time of the year, and they need not be consecutive attendance.

Supported distance learning

You can go at your own pace for distance learning with the full support of your tutor.  This is designed to give you the underpinning knowledge you need in order to practice resilience coaching. As well as the pre-course reading, additional textbooks are provided. Based on this reading and your self-directed study, you complete assignments at your own pace. Completed work is passed onto your tutor for marking and comment and returned to you together with the next module.



3-to-1 ratio of positive to negative – Leveraging challenges as opportunities – Developing flexibility – Learning from experience – Making connections for your support – Making connections to support others – Taking decisive actions – Looking for opportunities for self-discovery – Nurturing a positive view of yourself – Maintaining a hopeful outlook – Taking care of yourself – Being proactive – Heart stuff – Humour – You’re a survivor not a victim – The ‘question thinking’ method of problem-solving

Psychoneuroimmunology timeline (PNI) – PNI and the immune-brain loop – Definitions of stress – Signs of stress – General Adaptation Syndrome – Positive and negative effects of stress – Acute and chronic stress – Human Function Curve model of stress – Other conditions which have the same symptoms as stress – Causes of stress – Who is at risk of stress – Change and stress – The brain’s response to acute stress – Stress effects on the immune system

Differences between coaching, counselling and mentoring – AC Coaching Competency Framework – AC Code of Ethics and Good Practice – How people learn – GROW Model – Other coaching models – Facilitating coaching sessions – Showing attention and interest – Using exploration skills – Showing understanding skills – Using action skills – Change management – Coaching management:  supervision, record keeping, confidentiality, insurance, data protection

Defining cognitive behavioural coaching – The 8-step process to using CBC in coaching – Step 1: Setting the Scene for CBC – Step 2: Problem Identification – Step 3: Goal Selection – Step 4: Choices & Consequences – Step 5: Exploration of Faulty Thinking – Step 6: Decision-Making & Action Planning – Step 7: Implementation – Step 8: Evaluation

Stages of change in managing behaviour – Emotional intelligence – Exposure Therapy – Goal setting – Conflict management – Nurturing yourself – Social support – Creativity

Meditation – PMR – Breathing – Biofeedback – Mindbody techniques – Journaling – Visualisation – Guided imagery

Time management – Environmental resilience – Sleep – Exercise/activity – Smoking cessation – Complementary therapies – Nutrition and diet – Talking therapies – Creating and implementing a health and wellbeing programme

Defining self-esteem – Self acceptance – Defining confidence – Language of assertiveness – Values and rights – How to respond assertively – relationship and communication skills  – networking – making meaningful connections with others –giving and receiving kindness

Defining mindfulness – Physiological influence of mindfulness – Mindfulness in daily living – The link between wellbeing and human spirituality – Personal Meaning Profile – Coping Schemas Inventory – Making each day meaningful

Anxiety management – Managing challenge  – Personal control – Temporary V permanent

Problem-solving – goal setting – Action planning  – Creating a resilience development plan

Chronic illness e.g. diabetes – Stress-related health conditions e.g. high blood pressure – Emotional problems – relationship issues – Major life changes e.g. bereavement – Family stress e.g. parenting or caregiving – Social issues e.g. environment, low income,  isolation, discrimination, or sexual orientation – Post-traumatic stress after facing a life-threatening or traumatic event – Divorce or separation – Change in financial state – Changes in personal habits e.g. stopping smoking – Experiencing prejudice or discrimination – Lack of friends or support – time pressures – Moving home – Difficulties with neighbours – Living with someone with an alcohol, drug problem or other addiction – Studying

Redundancy –  Work-life balance –  Lack of control regarding work roles – Lack of support – Difficult colleagues – Unrealistic deadlines and expectations – Technology overload – Unmanageable workloads – Lack of involvement in decision-making – Lack of influence over performance targets – Lack of time – Aggressive management style – Lack of support from others – Isolation at work – Aversive behaviour e.g. bullying and harassment – Lack of understanding and leadership –  Others not pulling their weight – Others take credit for personal achievements –  Job insecurity – Long hours – Unsocial hours – Excessive travel – Work interfering with home/personal life – Inadequate training/resources to do the job – Primary interventions – Secondary interventions – Tertiary interventions

You are required to keep a learning journal throughout the course. This records your personal and professional learning experiences related to the Diploma.

Stage Three:  Case Studies

Following your supervised skills development, you need to complete fifty hours of case studies. You complete all case studies in your own time and location, under remote supervision from your tutor.

Stage Four:  CPD and Course Evaluation


You will be assessed: during your supervised skills development, via assignments, case studies and reflective learning journal.


Laurel Alexander and Jan Eaton are the tutors on this course.

Laurel, Director of Studies is the distance learning support tutor for your modules, learning journal and case studies as well as your facilitator on the online supervised skills development workshops.






Jan is your facilitator on the Brighton supervised skills development workshops.  You can meet Laurel and Jan at our Meet the Team page.


We are delighted to offer all Diploma students a free 30 minute marketing consultation with our marketing partner Kameleon Marketing. Kameleon Marketing offer affordable, flexible marketing services and consultancy for small businesses, sole traders and start-ups. For more information about Kameleon Marketing visit www.kameleon-marketing.com.


Here’s what some of our Diploma Students have said:

This course is the best thing I have ever done. It covers such a wide range of topics. Each building on the previous one. It’s a real opportunity to develop and build a worthwhile career. The assignments and reading really helps to understand and broaden knowledge of the topics. Clair, employee engagement specialist

I have gained improved academic confidence as a result of this course as well as increased self-esteem and lots of tools and techniques to use in my healthcare practice. I have also gained a good understanding of the stress management process and made huge strides in my own personal development and self-healing as well as gained a clearer picture of what I want to my future to be. E.

The intense personal learning and development has been profound. Clair

It has been a truly holistic learning experience for me that I would recommend to anyone else. I have learned so much from a great tutor. S.B. medical dispenser and freelance masseuse

I have been able to pull together strands of what I already do into something more formal, comprehensive and cohesive. Z. 39, reflexologist

I cannot express in words what an amazing experience this course has been and what an inspiration you are as a teacher and therapist. Sam, IT management and Reiki Master/Teacher

This course has changed my ability to deal with myself and the situations I find myself in. I have learnt to step back and look at what’s going on objectively and to think of outcome solutions rather than be embroiled in my emotional responses. B.

Thank you for all your encouragement, understanding, patience and knowledge!! Elaine, chiropodist and reflexologist

I am delighted with how this course has panned out. The blended learning approach means I am in control of my learning and can fit my studies in perfectly around my busy life without feeling too much pressure. This makes the studying really enjoyable and I have plenty of time to take it all in. I have found the course material fascinating and the one-to-one tutorials with Laurel have been invaluable. The combination of theory and practical work has been a perfect balance and I would thoroughly recommend this course. Suzanne

It was a pleasure learning from Laurel who is a great tutor and coach.  Her style is unique and she is extremely patient. One can see that she is passionate and really gives 100% of herself in this course.  She helped me complete the course in a very short period of time and I am very grateful.  Sofia Souiri



Your fee includes:

  • Resilience Coaching Toolkit by Laurel Alexander
  • CPD recognition from the Complementary Medical Association
  • accreditation and CPD recognition from the National Council of Psychotherapists
  • opportunity to apply for full membership (UKHCA, AC, NCP, ISMA and CMA) upon criteria fulfilment
  • access to Wellness Professionals at Work Learning Hub on Facebook
  • study-buddies
  • course textbooks and learning materials
  • over 200 hours of distance learning tutor support
  • 90 hours of supervised skills development
  • two hour of business start-up coaching
  • 30 minutes of marketing consultation
  • occasional Wellness Professionals at Work members newsletter

Fees and payment plan depending on delivery options.  Either:

  1. BRIGHTON – Diploma in Resilience Coaching (workshop attendance in Brighton, Sussex) £1,699.

Payment options:

  • Pay in FULL in advance to receive 10% discount – just £1,529
  • Pay an initial £449 plus ten standing order instalments of £125.

  1. ONLINE – Diploma in Resilience Coaching (online workshop attendance) £1,999.

Payment options:

  • Pay in FULL in advance to receive 10% discount – just £1,799
  • Pay an initial £549 plus ten standing order instalments of £145.

UK postal charges are included in the above costs. International postage will incur additional costs. Please email Laurel on info@laurelalexander.co.uk for additional cost.

You can pay by bank transfer or online.


1          Send an email informing of your payment to info@laurelalexander.co.uk and complete and return this enrolment form

2          Pay online here or contact Laurel to make a bank transfer arrangement